A donor would like to cancel their monthly donations?
Here’s how you can do it:
1. Go to stripe.com and log into your account.
2. Click on Payments in the top menu.
3. Click on Subscriptions in the left-hand menu. Here you will see all monthly donations made to your platform.
4. Click on the email address of the donor who wishes to cancel their monthly donations. You will see all of their transaction information here.
5. Click on the Actions button on the right side of the screen and then click on Cancel subscription….
6. A window opens and requests two things from you:
a. Confirm the cancellation of the monthly donations
b. If you wish to make a refund:
i. No refund: donations already made will remain in your bank account
ii. Last payment: refunds the last payment made
iii. Prorated amount: refunds the amount according to the day of the transfer.
7. Click Cancel subscription to confirm the cancellation.
